CRM Manager (Braze Expert)

As CRM Manager, you will lead the delivery of our CRM program across the Americas/EMEA/LAC/APAC region, driving major strategic initiatives on a global scale, and providing direct line management to team members as required. You will own and lead the end-to-end delivery and performance of the CRM program, set the strategic direction for the CRM agenda, and translate business objectives and customer insights into clear CRM plans and roadmaps.

Requirements

• Significant experience as a CRM Manager with a deep understanding of core CRM principles
• Proven line management experience
• Extensive experience with Email Service Providers (ESPs), including creating and reviewing complex segmentation queries
• Minimum 2 years of experience with Braze
• Strong customer-centric mindset
• Excellent data and analytical skills
• Proven track record in managing end-to-end CRM programs and email marketing processes
• Expertise in CRM principles, email marketing, and customer lifecycle management
• Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs
• Ability to define, implement, and promote best practices in CRM and email marketing
• Strong project management, communication, and analytical skills

Benefits

• Extended Health
• Dental
• Vision
• Employee Assistance and mental wellness resources
• Travel offers with discounts on hotels, cruises, and rental cars
• 3 extra float days after 3 years of work
• One month off, fully paid sabbatical every 5 years of work, in addition to Paid Time Off days
• Full catalogue of learning modules for personal and professional development
• Discount on Pet Insurance and other non-travel perks and discounts
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time