Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)

Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.

Requirements

• Fluency and ability to explain technical concepts in English and Spanish
• Bachelor’s degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
• Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem-solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Ability to work hours supporting the US Eastern/LATAM time zones

Benefits

• Competitive salary
• 401k Matching
• Relocation Assistance
• Generous Paid Time Off
• Generous Parental Leave