Customer Success Manager
TesSheffield, England, United Kingdom
Posted April 14, 2026
Full Time
About the Company
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide.
Job Description
As a Customer Success Manager at Tes, you will be responsible for the health, retention, and supporting the growth of a portfolio of customers. This dual-impact role requires a blend of commercial strategy and product advocacy, with a focus on delivering a frictionless customer experience and maximizing Net Revenue Retention (NRR).
Requirements
- Product Advocacy & Support Leadership
- Commercial Success & Revenue Growth
- Service Excellence
Benefits
- 25 days annual leave rising to 30
- 5% pension
- State of the art offices
- Access to a range of benefits via My Benefits World
- Free eye care cover
- Life Assurance
- Cycle to Work Scheme
- EAP (Employee assistance programme)
- Quarterly Tes Socials
- Access to an extensive Learning and Development menu
