Operations Manager

The Operations Manager role at Tes involves overseeing global operations, implementing operational strategies, and leading a high-performing operations team to enhance the customer experience. Key responsibilities include managing day-to-day operations, implementing process improvements, and delivering solutions that improve customer satisfaction. The role requires 3+ years of operations management experience, strong leadership skills, and excellent communication and analytical abilities.

Requirements

• 3+ years of operations management experience, ideally within EdTech or technology
• Proven track record of driving operational efficiency and customer satisfaction
• Strong leadership and people-management skills
• Excellent communication, analytical, and problem-solving abilities
• Ability to work across multiple time zones and manage competing priorities
• Strong attention to detail and a quality-driven mindset

Benefits

• 25 days annual leave rising to 30
• 5% pension
• State-of-the-art offices
• Access to My Benefits World
• Free eye care cover
• Life assurance
• Cycle to Work scheme
• Employee Assistance Programme
• Quarterly socials
• Extensive learning & development opportunities