As a Shift Leader at Tesco, you'll oversee the store, ensure customer satisfaction, and lead a team to deliver a clean, well-stocked store. You'll work in a fast-paced retail environment, taking ownership of running duty shifts, coordinating the team, and improving service.
Requirements
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Benefits
- Minimum of 16 guaranteed hours each week
- Potential for extra hours to a minimum of 12 per week
- Start rate of pay £14.76 an hour (increasing to £15.97 for stores inside the M25)
- Additional payments may apply depending on location
