We're looking for a CRM Manager to join our mission to create impact in a high-energy and connected culture. You'll create communication strategy, design and optimisation of direct communications to customers, and take ownership of CRM campaigns and lifecycle programmes.
Requirements
- At least 5 years' experience in a CRM role
- Strong track record of owning CRM strategies and delivering measurable business impact
- Expert user of CRM tools like Braze (journey building, personalisation, segmentation)
- Strong copywriting skills in English and an instinct for great design
- Highly analytical and commercially aware, able to connect CRM performance to broader business KPIs
- Experience briefing or collaborating with product, data and content teams
- Highly organised with able to manage end-to-end delivery of campaigns and cross-functional projects
Benefits
- Physical and mental health support through our partnership with WellHub
- Cycle-to-Work Scheme with allowance up to £5,000
- ‘Teya Lime’ Brompton bikes free-to-rent from the office
- Private Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Opportunities to travel to our different offices across Europe
- Regular merchant experiences at our headquarters
- Healthy office snacks and drinks
- Flexible working hours