Employer Support Specialist

We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it.

Requirements

• 3+ years in customer-facing operations or technical support within a complex B2B environment (SaaS, fintech, healthtech, or benefits)
• Excellent written and verbal communication skills—can explain technical concepts clearly to non-technical audiences
• Proven ability to handle high volumes with high quality
• Experience collaborating with engineering teams to resolve customer-impacting issues
• Track record of being
• Proven ability to build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements