End User Technology Engineer

Role Overview

The EUT Engineer is the onsite contact for local users who interact with the Apex Group IT, covering desktop, telephony, networking, and business applications. The role requires a good balance of basic technical skills and customer-facing skills.

What You Will Do

Provide onsite IT support, maintain IT infrastructure, support office technologies and EUC hardware, and resolve onsite IT requests in a timely fashion.

Why It Might Be a Fit

The role requires good technology understanding, written and communication skills, customer focus, and excellent timekeeping. Experience with MS technologies, documentation, and problem-solving abilities are also required.

Requirements

• 2+ years' experience in a computer-related support or IT operational environment
• Good technology understanding and awareness with MS technologies: Intune, Active Directory, Office 365, and Windows 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and capability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential