End User Technology Agent

Role Overview

The EUT agent is the onsite contact for local users who interact with the Apex Group IT, covering desktop, telephony, networking, and business applications. The role requires a good balance of basic technical skills and customer-facing skills.

What You Will Do

Onsite IT support for the office, maintaining the IT infrastructure, supporting office technologies and EUC hardware, and providing L2/L3 support to the Service Desk.

Why It Might Be a Fit

The role requires adaptability, strong problem-solving skills, and the ability to work independently and efficiently. The successful candidate will have a good understanding of MS technologies, including Intune, Active Directory, and Office 365.

Requirements

• University degree, BAC+2/3 in an IT related discipline or equivalent through relevant work experience.
• Minimum of 4-6 years of related work experience.
• Mandatory professional qualification: specify the mandatory qualification or certification required for the position.
• Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365.
• Good written and communication skills in English.
• Experience with documentation and improving SOPs and other process documents.
• Good customer focus, and excellent timekeeping is a key requirement of the role.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and capability to work under own initiative.
• Experience with configuring and supporting any version of Windows 11 and windows 365.
• 5+ years’ experience in a computer related support or and IT operational environment.

Benefits

• Favourable salary
• Education support
• Sponsorship
• In-house training programs