End User Technology Engineer

Role Overview

The End User Technology Engineer is the onsite contact for local users who interact with the Apex Group IT, covering desktop, telephony, networking, and business applications. The role requires a balance of basic technical skills and customer-facing skills. The EUT Engineer will report to the Head of End User Technology and/or EUT Team Lead.

What You Will Do

Provide onsite IT support, maintain IT infrastructure, support office technologies and EUC hardware, and provide L2/L3 support to the Service Desk for end user technology issues.

Why It Might Be a Fit

The role requires 2+ years of experience in a computer-related support or IT operational environment, good technology understanding, and excellent communication and problem-solving skills.

Requirements

• 2+ years' experience in a computer-related support or IT operational environment
• Good technology understanding and awareness with MS technologies: Intune, Active Directory, Office 365, and Windows 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and capability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential

Benefits

• Market competitive variable uncapped compensation based on performance
• Four days in office requirement