End User Technology Analyst

Role Overview

The End User Technology Analyst is the onsite point of contact for local users interacting with Apex Group IT services. The role is responsible for delivering timely onsite IT support while maintaining a strong balance between technical expertise and customer service.

What You Will Do

Provide onsite IT support for the office environment, maintain and support local IT infrastructure, and support office technologies and end-user computing hardware.

Why It Might Be a Fit

The role requires strong customer service and communication skills, excellent interpersonal, problem-solving, and organizational skills, and the ability to work independently and manage multiple priorities under tight deadlines.

Requirements

• University degree or BAC+2/3 qualification in an IT-related discipline, or equivalent practical experience
• Minimum of 5 years of relevant IT support experience
• Strong understanding of Microsoft technologies including Intune, Active Directory, and Office 365
• Experience configuring and supporting Windows 11 and Windows 365 environments
• Knowledge of DNS and DHCP technologies
• Experience creating and improving SOPs and technical documentation
• Strong customer service and communication skills in English

Benefits

• Favourable salary
• Education support
• Sponsorship
• In-house training programs