IT Deskside Agent

Role Overview

The IT Deskside Agent is the onsite contact for local users, responsible for resolving IT requests in a timely fashion. The role requires a balance of technical and customer-facing skills.

What You Will Do

Provide onsite IT support, maintain IT infrastructure, support office technologies, and deploy IT equipment. Communicate clearly with users and report major IT issues to the Service Manager.

Why It Might Be a Fit

The role requires good technology understanding, written and communication skills, customer focus, and problem-solving abilities. Experience with MS technologies, documentation, and process improvement is desirable.

Requirements

• 1-3 years experience in a computer related support or IT operational environment
• Good technology understanding and awareness with MS technologies: Intune, Active Directory, Office 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and ability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential