Manager on Duty

The Manager on Duty (MOD) is responsible for the overall supervision and administration of the Casino's policies and procedures, including customer service, personnel management, and operating procedures. The MOD must be familiar with diverse aspects of gaming operations and respect the mission and objectives of The Black Hawk Casino.

Requirements

• Responsible for the overall operating/customer service of the gaming floor.
• Directs departmental staff to meet the guests' needs on the floor.
• Shall act with integrity, honesty and knowledge that promote the entertainment culture.
• Shall maintain a calm demeanor during periods of high volume or unusual events.
• Must help sustain a safe, secure and calm environment during times of tremendous stress or emergencies.
• Must be highly skilled in conflict management and dispute resolution.
• Anticipates the Casino's and Guest's needs by constantly evaluating the environment and team members for cues.
• Assists with the new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in team member morale and performance and dealing with any challenge immediately then communicating to the department manager/supervisor.
• Delivers remarkable Customer Service to all customers and team members using a great attitude and interactive personal skills.
• Maintains a professional attitude and appearance
• Maintain a positive, friendly and courteous working environment
• Report all casino quality and service complaints in a timely manner, and always with a vision to exceed the guests' expectations
• Must report any facility needs to executive management
• Will assist the Department Managers/Shift Supervisors to ensure adequate staffing for shifts.
• Responsible for ensuring proper and timely completion of all jackpot payouts, W2-Gs and all Title 31 paperwork.
• Thorough knowledge of the slot department with roughly 70% of the work day encompassing the handling of slot decisions or slot related work loads.
• Understanding of ABLE laws and appropriate functions of responsible serving.
• Must have knowledge in scheduling and HR Management System software.
• Thorough knowledge of other departments and ability to work other areas such as drop count team, Players Club, as a bartender or housekeeping among other areas as needed.
• Responsible for assurance of game protection.
• Ability to perform departmental inspections of sanitation to provide casino wide accountability.
• Ability to assist in the development of casino policies and procedures as well as departmental training manuals.
• Resolves patron disputes

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance