Sac and Fox Casino- Manager On Duty

The Manager on Duty (MOD) is responsible for the overall supervision and administration of the Casino's policies and procedures as they relate to customer service, personnel management, and operating procedures.

Requirements

• Responsible for the overall operation of the Casino floor.
• Will cover other key and non-key positions as needed.
• Act with integrity, honesty and leadership to promote all products and services that the Casino offers.
• Will always act in a professional manner and to ensure to lead by example for all other team members to follow.
• Anticipating the needs of the Casino, Guests and Team members.
• Assists with the new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Promotes a positive team environment for team members to work and have fun together as a team.
• Deliver great Customer Service to all guests and team members.
• Maintains a professional attitude and appearance at all times.
• Create a positive, friendly and courteous working environment
• Responds to all casino quality and service complaints in a timely manner, and always with a vision to exceed the guests’ expectations
• Will assist the Department Managers to ensure adequate staffing for shifts.
• Responsible for ensuring proper and timely completion of all jackpot payouts, W2-Gs and all Title 31paperwork.
• Responsible for assurance of game protection.
• Resolves patron disputes
• Prepares and submits the shift reports to the Department Managers, Site Manager, GM, CFO, and SBE Board members a daily shift report
• Shall assist Department Manager’s and Human Resources with team member disciplinary actions during shift
• Reports all team member/guest accidents immediately
• Assists with other duties as assigned by Site Manager/General Manager.

Benefits

• Paid vacation
• Medical insurance
• Dental insurance
• Vision insurance