CSA, Consumer/Commercial Route IV
The CCS CompaniesPortsmouth, New Hampshire, United States
Posted March 16, 2026
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The CSA, Consumer/Commercial Route IV is responsible for overseeing the management of 400+ accounts, making daily telephone calls to facilitate the resolution of accounts, and negotiating payment plans and settlements with clients' customers.
Requirements
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws.
- Handles outbound and inbound calls professionally and knowledgeably.
- Negotiates payment plans and settlements with our clients' customers.
- Identifies disputes promptly and ensures proper resolution.
- Promotes effective working relationships with their team and other CCS departments.
- Maintains work areas and equipment in conditions as required by department standards.
- Performs other tasks as may be assigned by manager/supervisor.