CSA, Financial Services Route I

The Financial Services Route Customer Service Agent is responsible for collecting delinquent funds on high-balance accounts placed with CCS for third-party collection, overseeing account management, and maintaining a professional and customer-friendly manner with each account.

Requirements

• Maintains a professional and customer-friendly manner with each account.
• Engages customers in a manner consistent with all applicable federal, state and local debt collection laws.
• Comprehends and executes verbal and written directions from supervisors and managers.
• Attains a level of knowledge about CCS clients loan programs and converses with customers in an intelligent and professional manner.
• Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos.
• Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math.
• Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
• Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc) along with company paid sites (Accurint).
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.