Operations Support Representative | DR Evergreen
The CCS CompaniesSanto Domingo, Distrito Nacional, Dominican Republic
Posted April 30, 2025
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The Operations Support Representative assists back-office departments in reviewing and analyzing accounts, preparing documents, and updating systems. They maintain accurate documentation and follow established procedures. The role requires strong communication and organizational skills, attention to detail, and a commitment to confidentiality and ethical standards.
Requirements
- 1+ years of experience in customer service, collections experience preferred
- Advanced proficiency in Spanish and English (writing/reading/speaking)
- Strong interpersonal and verbal communication skills
- Experience working with Microsoft Office (Word, Excel, Outlook) is preferred