Subscriber Support Representative
The Harold Grinspoon FoundationMassachusetts, United States
Posted May 1, 2026
Full Time
About the Company
The Harold Grinspoon Foundation is a nonprofit organization that supports Jewish camps and other nonprofit entities by providing matching grants, management consulting, training, and professional development services. It also produces digital content for the PJ Library and manages media production projects, aiming to build organizational effectiveness and long-term excellence in its partner camps and programs.
Job Description
The Harold Grinspoon Foundation is looking for a Subscriber Support Representative to provide general support for the Foundation's flagship program, PJ Library.
Requirements
- Associate's degree and 2+ years of relevant customer service or CRM experience
- Strong written and verbal communication skills
- Excellent computer skills, including proficiency with Microsoft Office, Outlook, and Salesforce Case Management platform
- Close attention to detail
- Will to be flexible and responsible with a variety of tasks
- Eagerness to work as part of an administrative and subscriber support team
- Superior problem-solving skills and the ability to think quickly
- Ability to multi-task, prioritize, and meet challenging deadlines
- Calm and comfortable phone manner
Benefits
- Health insurance
- Vision & dental insurance
- Flexible spending plan
- Short- and long-term disability insurance
- 401(k) plan with employer match
- Flexible work schedule policy
- Paid sick, holiday, vacation, and personal time
