Remote Triage Support Specialist
The Hello TeamLocation not specified
Posted December 14, 2025
Full Time
About the Company
The Hello Team is a 24‑hour call‑answering and lead‑management service tailored for the home‑healthcare sector. Their multilingual agents—English, Russian, Uzbek, and Spanish—handle inbound calls, capture customer information, book appointments, and add new leads to your CRM, all while maintaining HIPAA compliance. Leveraging proprietary scripting software and industry‑specific training, the team ensures high‑quality interactions that keep your business open around the clock. With a focus on seamless communication and data security, The Hello Team differentiates itself by combining round‑the‑clock support, multilingual expertise, and a tech‑driven approach to lead capture and appointment scheduling.
Job Description
We are seeking a highly motivated and analytical Remote Triage Support Specialist to join our team. The ideal candidate is quick to learn new technical concepts and IT terminology, possesses strong reading comprehension, and excels at multitasking in a fast-paced environment.
Requirements
- Triage incoming technical support requests and determine the appropriate level of response.
- Dispatch and coordinate support for customers contacting the team via phone or email.
- Ensure timely resolution and proper closure of support tickets, documenting solutions and updates accurately for future reference.
- Provide clear and concise explanations of technical solutions to customers.
- Read and comprehend technical documents to understand issues and solutions.
- Multitask efficiently while managing multiple support requests simultaneously.
- Maintain high-quality customer service and professional communication at all times.
- Proactively identify issues and think creatively to resolve problems.
- Document customer interactions accurately and follow up as necessary.
- Continuously self-learn and adapt to new technologies, tools, and processes.
Benefits
- 100% remote work
- Full-time position with 40 hours weekly
- Great work environment with potential for growth
