Systems Support Engineer
The Investigo GroupEngland, United Kingdom
Posted April 7, 2026
Full Time
About the Company
The Investigo Group (TIG) is a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI, and other bleeding-edge technology solutions.
Job Description
The Systems Support Engineer will be the first point of contact for users, providing first-line technical assistance and resolving incidents and service requests. The role requires a customer-first mindset, excellent communication skills, and technical knowledge of IT infrastructure, end-user devices, and enterprise services.
Requirements
- Minimum 12 months in a Service Desk or IT support role
- Excellent communication skills and a professional approach
- Technical know-how: Proven ability to deploy, configure, and support IT infrastructure, end-user devices, and enterprise services across on-premises and cloud environments
- User Account Management experience with Active Directory (AD) and Microsoft 365 (M365)
- Hands-on experience in deploying, configuring, and troubleshooting end-user hardware, including desktops, laptops, peripherals, and related infrastructure components
- Strong understanding of IT service management principles, core infrastructure and cloud concepts, and familiarity with common technical terminology
- Experience using remote support tools and applications
- Problem-solving ability: Confident in assessing impact, prioritising, and escalating issues effectively
- Team player: Collaborative yet able to work independently
- ITIL awareness: Familiarity with ITIL framework and ITSM tool platforms to help manage and deliver IT services
- Adaptability: Comfortable in a fast-paced environment and eager to learn new technologies
- Desire to learn and grow: A genuine interest in developing your skills and knowledge in a business with exciting growth plans
Benefits
- Private Medical
- Inclusive Culture
- Holiday: Generous holiday allowance
- Learning: Access to continuous learning and development opportunities
- Bonus Potential: Bonus potential based on performance and business-related factors
- Discounts: Discounts on a wide range of products and services
- Pension: Pension scheme contributions
- EV Car Scheme
- Hybrid Working Policy
- More Benefits: Explore additional benefits on our career site
