Operations Manager

Drive Operational Excellence at a Fast-Growing Digital Agency as the Operations Manager. The role involves ensuring day-to-day activities run smoothly, managing a team, and driving efficiency across the board.

Requirements

• Minimum 5 years of experience in operations management, preferably within an agency or service-based environment
• Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration
• Manage future Operations Assistants, including onboarding, delegation, and performance tracking
• Handle client escalations and operational issues, providing swift and effective resolutions
• Oversee credit control processes, including overdue invoice follow-ups and client liaison
• Drive process improvement and implement systems to optimise operational workflows
• Collaborate with department heads to ensure alignment with business goals and client expectations
• Identify cost-saving and productivity-enhancing opportunities
• Manage a team of freelance copywriters
• Step in for directors as needed to maintain operational continuity

Benefits

• 25 days paid leave annually, plus your birthday off
• Up to 7 days paid sick leave per year
• Access to a leading online mental health and therapy platform
• Commission on deals you help secure