Technical Client Service Manager

Be the strategic and technical partner clients rely on in a growing SaaS company. The Technical Client Service Manager will bridge the gap between clients and the engineering team, ensuring solutions are technically sound and strategically aligned with client goals.

Requirements

• At least 5 years of SaaS experience in client-facing, operations, or project management roles
• Skilled in tools such as ClickUp (preferred), Asana, Monday.com, Jira, or ServiceNow
• Strong understanding of workflow design, process mapping, and system implementation
• Excellent communicator with strong presentation skills and a customer-first mindset
• Analytical and solution-driven, able to simplify complex requirements
• Highly organised and capable of managing multiple projects simultaneously

Benefits

• Competitive salary: R30,000 per month