Salesforce Support Manager
The NPD GroupChicago, Illinois, United States • New York, United States
Posted October 28, 2015
Full Time
About the Company
NPD is a leading provider of global information and advisory services, helping clients understand and profit from changes in the retail industry.
Job Description
Join NPD, a leading market research firm, as a Salesforce Support Manager. Provide day-to-day end user support, drive adoption, and develop business intelligence reports.
Requirements
- 3-5+ years' experience in administering a Salesforce.com system
- Salesforce certification in administration or development a plus
- APEX development knowledge desired
- Knowledge of relational databases
- Knowledge of.NET, JAVA, C#, HTML and/or Java Script a plus
- Excellent written and verbal communication skills
- Strong presentation and training skills
- Strong problem solving skills and ability to apply creativity to improve processes
- Attention to detail, commitment to quality, and customer focus
- Ability to work in a fast-paced environment and strong time management skills
- Strong project management skills to manage lifecycles of small to large scale projects
- Proficient with MS Office (Excel, Word, PowerPoint)
- BA/BS
Benefits
- Competitive market research and intelligence
- Opportunity for career growth and innovation
- Strong team culture and positive work environment