Chief Customer Experience Officer
The Princeton ReviewNew York, New York, United States
Posted October 29, 2025
225000 - 275000 USD year
Full Time
About the Company
The Princeton Review is a leading provider of academic support and admissions services, helping students achieve higher grades, test scores, and admission outcomes for over 35 years. Its portfolio includes comprehensive test‑preparation programs for the MCAT, GMAT, LSAT, GRE, SAT, and ACT, as well as admissions counseling, classroom and online courses, one‑to‑one and small‑group tutoring, and homework‑help services. The firm differentiates itself through a proven, data‑driven methodology that offers guaranteed score improvement in select courses, a multiplatform delivery model, and a publishing arm that releases roughly 70 titles annually through Penguin Random House. With a culture rooted in educational expertise and innovation, Princeton Review leaders are educators who build cutting‑edge tools and guide students toward their ideal schools, making it an attractive workplace for those passionate about transforming learning.
Job Description
The Chief Customer Experience Officer (CCXO) is a critical executive leader responsible for ensuring the seamless delivery of The Princeton Review's learning products and services to every student.
Requirements
- 15+ years of relevant professional experience
- 7+ years in senior leadership roles
- Experience in education, learning, EdTech, or related sectors
- Proven ability to lead large-scale, distributed operational teams
- Strong analytical and strategic thinking abilities
Benefits
- Competitive salary and benefits package
- Equal employment opportunity employer