Customer Success Manager
The Princeton ReviewNew York, New York, United States
Posted December 18, 2025
50000 - 80000 USD year
Full Time
About the Company
The Princeton Review is a leading tutoring, test prep, and college admission services company.
Job Description
The Customer Success Manager, Graduate Test Prep is responsible for supporting institutional partners offering graduate-level test preparation programs, including MCAT, DAT, LSAT, GRE, and GMAT. This role partners closely with colleges, universities, and graduate programs to ensure successful implementation, strong student engagement, and measurable outcomes.
Requirements
- 3–5 years of experience in customer success, account management, student services, or a related role within higher education, edtech, or test prep
- Direct experience working with colleges, universities, or graduate-level programs
- Proven track record of analyzing data and using insights to guide recommendations and improve outcomes
- Excellent written, verbal, and presentation skills
- Proficient in CRM systems (Salesforce preferred), Microsoft Office, and Excel
Benefits
- Competitive salary
- Benefits package commensurate with experience and skills