Customer Success Manager

The Princeton Review is looking for a Customer Success Manager to work with educational partners across the country to support students in achieving their academic goals. The Customer Success Manager will be responsible for delivering exceptional partner care and project management, consulting with district partners, and coordinating with technology teams to ensure staffing and alignment to customer's specifications for high dosage tutoring programs.

Requirements

• Bachelor's Degree
• 4-5+ years of work experience in Customer Success, Client Services, Account Management, or similar education experience
• Eagerness to ‘own’ customer accounts and become an advocate for their needs
• Experience developing new service and implementation models
• Proven ability to independently manage and develop ongoing customer relationships
• Excellent communication skills
• Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
• Computer proficiency including Microsoft Office, CRMs (SalesForce) and understanding of online technologies
• Independent and accountable with high energy/positive attitude
• Ability to interact effectively with peers, including internal operations and remote employees, in a team-oriented environment

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Health savings accounts
• 401k plan with company match
• Life and disability insurance programs
• Paid time off
• Unpaid time off