Director of Customer Success, Test Prep

The Director of Customer Success, Institutional Test Prep Programs, leads a team of Customer Success Managers supporting institutional partners across the K–12 and graduate markets. This role ensures excellence in client relationships, team performance, and program outcomes for schools, districts, and universities utilizing The Princeton Review’s test preparation solutions.

Requirements

• Bachelor’s degree and 7–10+ years of experience in customer success, client services, or account management—preferably in education, edtech, or test preparation.
• Strong record managing renewals and retention metrics that drive measurable client success; prior team leadership experience preferred but not required.
• Strategic thinker with the ability to translate data insights into actionable plans.
• Skilled communicator with exceptional presentation and relationship management skills.
• Proficient in CRM systems (Salesforce preferred), Microsoft Office, and Excel.
• Collaborative, proactive, and adaptable leader who thrives in cross-functional environments.
• Inclusive, solutions-oriented leadership style balancing vision with operational excellence.
• Experience fostering alignment with Sales and Customer Success leadership to drive shared customer outcomes and cross-sell opportunities.
• Experience with common edtech platforms and integration standards (e.g., single sign-on, LTI, or rostering) a plus.
• Willingness to travel up to 20% for client visits, trainings, and conferences.
• Experience with contracting and RFPs.

Benefits

• Competitive salary and benefits package commensurate with experience and skills.