Case Manager

Role Overview

As a Case Manager in the Street to Home team, you will support people facing complex challenges including homelessness, trauma, substance use, mental health concerns, and social disconnection. Your work will be relational and hands-on — engaging with participants through assertive outreach and in community settings across Alice Springs.

What You Will Do

Build genuine, trusting relationships through consistent, respectful, culturally safe engagement, support participants to identify their goals and take steps toward stability, safety, and housing, undertake intake and assessment conversations that honour each person’s story and strengths.

Why It Might Be a Fit

If you’re someone who finds purpose in human stories, in showing up with compassion, and in helping people rebuild their lives, this work will feel deeply meaningful.

Requirements

• Certificate IV in Community Services (or related qualification)
• Experience supporting people in a social services environment
• Case management skills grounded in empathy, structure, and cultural humility
• Experience working with people who may not have English as a first language
• Knowledge of local Aboriginal communities and culture
• NT Driver’s Licence

Benefits

• SCHADS Level 4 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit for eligible employees (up to $31,800 tax-free)
• Relocation assistance of up to $5,000 for eligible applicants
• Generous paid parental leave (12 weeks primary, 2 weeks secondary)
• Purchased Leave Scheme (up to 8 weeks)
• Five days paid leave each year to experience other programs or activities
• Flexible working arrangements
• Access to the Employee Assistance Program and wellbeing supports
• Ongoing training and development to help you grow in your role
• A purpose-driven career where your work genuinely changes lives in the NT