Lead Events & Visitor Services Associate

The Trustees of Reservations is seeking a Lead Events & Visitor Services Associate to provide superior customer service during daily visits, programs, and events at deCordova Sculpture Park & Museum. The ideal candidate is self-motivated, familiar with event management, and passionate about art, nature, and culture.

Requirements

• Associate’s degree or equivalent work experience
• 1+ years of experience working with events and facilitating operations
• Public facing customer service experience is preferred
• Flexible schedule including nights and weekends
• Experience with AV systems is preferred
• Exercise good judgment and decision-making skills, and the ability to manage time effectively and prioritize meeting deadlines is required
• Effective and concise communication skills, both in person and with written materials
• Ability to respond to escalated situations and behaviors in a calm and rational manner and think on your feet to solve problems and troubleshoot under pressure
• Excellent external and internal customer service skills
• Experience working in catering or facilities management is preferred
• Must be personable and enjoy working with people using patience, courtesy, and kindness
• Attention to detail is imperative
• Ability to work independently while following policies and directions
• Physical Requirements: standing, walking, reaching, and bending for more than 80% of the day
• Must be able to lift up to 40 pounds
• Must be able to drive Golf Cart

Benefits

• Sick time: Prorated by length of service
• Vacation time: Prorated by length of service
• 12 observed holidays, 3 floating
• Massachusetts Paid Family Medical Leave
• Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues
• Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns