The Trustees of Reservations is seeking a Lead Events & Visitor Services Associate to provide superior customer service during daily visits, programs, and events at deCordova Sculpture Park & Museum. The ideal candidate is self-motivated, familiar with event management, and passionate about art, nature, and culture.
Requirements
- Associate’s degree or equivalent work experience
- 1+ years of experience working with events and facilitating operations
- Public facing customer service experience is preferred
- Flexible schedule including nights and weekends
- Experience with AV systems is preferred
- Exercise good judgment and decision-making skills, and the ability to manage time effectively and prioritize meeting deadlines is required
- Effective and concise communication skills, both in person and with written materials
- Ability to respond to escalated situations and behaviors in a calm and rational manner and think on your feet to solve problems and troubleshoot under pressure
- Excellent external and internal customer service skills
- Experience working in catering or facilities management is preferred
- Must be personable and enjoy working with people using patience, courtesy, and kindness
- Attention to detail is imperative
- Ability to work independently while following policies and directions
- Physical Requirements: standing, walking, reaching, and bending for more than 80% of the day
- Must be able to lift up to 40 pounds
- Must be able to drive Golf Cart
Benefits
- Sick time: Prorated by length of service
- Vacation time: Prorated by length of service
- 12 observed holidays, 3 floating
- Massachusetts Paid Family Medical Leave
- Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues
- Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns
- Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns