Patient Scheduling Associate - Infusion

The Patient Scheduling Associate provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments. They also assist patients with insurance registration and may work in a call center setting taking large volumes of patient phone calls.

Requirements

• Respond to a high-volume of incoming telephone calls
• Provides complete and accurate exam related information to the patient
• Maintains productivity within benchmark levels
• Achieves a coordinated patient itinerary
• Educates patients on providing medical records and other medical documentation
• Verifies patient demographics and insurance information
• Pre-certifies required tests and procedures
• Pre-authorizes clinic specific visits and procedures as needed
• Supports both front desk and scheduling workflows
• Assists patients with MyChart activation and support
• Ensures proper front desk coverage
• Collects point of service collections due per the EMR generated patient estimate
• Follows and completes all standard registration documentation and scanning process in the Health System EMR

Benefits

• Medical, dental and vision insurance
• 401k
• Flexible scheduling
• Employee wellness programs
• Paid time off
• Holiday pay