Service Desk Tech Analyst II
The University of Texas at AustinAustin, Texas, United States
Posted May 22, 2026
52000 - 52000 USD
Full Time
About the Company
The University of Texas at Austin, a major public university, fosters educational excellence and research in various disciplines.
Job Description
The Service Desk Tech Analyst II provides intermediate to advanced level IT support for endpoint devices and applications across clinical and administrative environments. This role ensures day-to-day operational support and plays a key role in scaling IT service desk operations to meet the demands of a growing healthcare enterprise.
Requirements
- High School Diploma/GED
- At least 3 year(s) of experience in IT support experience, including work in clinical or enterprise environments.
- Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience using ITSM tools (ServiceNow preferred) for incident, request, and change tracking.
- Familiarity with endpoint security tools, patching processes, and vulnerability remediation.
Benefits
- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
