Service Desk Tech Analyst III
The University of Texas at AustinAustin, Texas, United States
Posted May 22, 2026
62500 - 62500 USD
Full Time
About the Company
The University of Texas at Austin is an equal opportunity/affirmative action employer.
Job Description
The Service Desk Tech Analyst III provides advanced IT support for endpoint devices and applications across clinical and enterprise environments. This role leads complex troubleshooting efforts, oversees deployment strategies, and contributes to the development of scalable service desk operations for a growing healthcare enterprise.
Requirements
- Associate's Degree in Information Technology or a related field
- At least 5 year(s) of experience in IT support experience, including clinical or enterprise environments.
- Expertise in Microsoft Windows 10/11, Microsoft 365, SCCM, Intune, and ITSM tools (ServiceNow).
- Experience with endpoint security tools, patching processes, and vulnerability remediation.
- Knowledge of ITIL best practices and HIPAA compliance.
- CompTIA Network+, Security+, or Microsoft certifications
- ITIL Foundation or higher
- Epic application support certification
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
