Account Manager

Cloudbeds is a company that offers a cloud-based hotel management system. They are looking for an Account Manager to join their Customer Success team. The Account Manager will be responsible for managing a portfolio of customers, building strong customer relationships, and identifying upsell opportunities.

Requirements

• Serve as the main point of contact for all Cloudbeds-related needs for your portfolio of LATAM customers, managing escalations and ensuring seamless customer experiences
• Achieve retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive strategies to minimize churn
• Use a consultative approach rooted in hospitality expertise to drive product engagement, customer'stickiness,' and portfolio growth through tailored recommendations
• Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface opportunities for customers to optimize their operations
• Coordinate with technical support teams on escalations, troubleshoot platform issues, and leverage your hospitality knowledge to solve complex customer challenges
• Gather and synthesize customer feedback, feature requests, and pain points to inform product roadmap and share insights across Sales, Product, and Marketing teams
• Develop deep product knowledge of the Cloudbeds platform and stay current on system updates to effectively train and guide customers

Benefits

• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer.