Account Manager

At Cloudbeds, we're transforming hospitality with our intelligently designed platform that powers properties across 150 countries. As an Account Manager, you'll build strong customer relationships, identify upsell opportunities, and provide strategic guidance to customers around the world.

Requirements

• 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties
• Strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Fluency in Spanish (native or professional proficiency)
• Ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Strong organizational skills and proactive follow-through

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer