Account Manager

As an Account Manager, you will be responsible for actively managing a portfolio of customers with an estimated value of $900,000 - $1,000,000 USD, building strong customer relationships, and identifying upsell opportunities for ACV expansion and minimizing customer churn. You will work with customers across LATAM and be responsible for guiding them through their customer journey while providing recommendations on how to best improve their business in order to achieve success.

Requirements

• 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties
• Strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Fluent Spanish language proficiency and comfortable working LATAM business hours to serve customers across the region
• Ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Strong organizational skills and proactive follow-through to manage multiple customer accounts and projects simultaneously

Benefits

• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer