Regional Director of Customer Success - Thailand

Cloudbeds is seeking a Regional Director of Customer Success in Thailand to lead the customer success team and drive results. The ideal candidate will have 8+ years of experience in hospitality or hospitality technology, including leadership roles, and be fluent in Thai and English.

Requirements

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles
• Fluent in Thai with excellent English communication skills
• Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure
• Deep understanding of Thailand’s hospitality landscape
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams

Benefits

• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer