Regional Director of Customer Success - Thailand

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. We're looking for a Regional Director of Customer Success to lead our Thai portfolio of customers and create a best-in-class customer experience.

Requirements

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills.
• Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
• Deep understanding of Thailand’s hospitality landscape.
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.
• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
• Track record of career progression and developing high-performing teams.

Benefits

• PTO in accordance with local labor requirements
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer.