Client Success Lead (MY)

ThoughtFull is a digital mental health company seeking a Client Success Lead to drive team performance, achieve set goals, and provide seamless end-to-end mental healthcare for clients. The ideal candidate has 8-12 years of experience in client success, account management, or HR and is proficient in product knowledge, process optimization, and data-driven decision making.

Requirements

• 8-12 years of experience in client success, account management, change management or strategic Human Resources
• 2 years experience working in or with insurers, brokers, and/or healthcare payors
• Strong business acumen and detail-oriented with excellent time management skills
• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics
• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work

Benefits

• Basic Salary Range: MYR9,000 - MYR14,000