The Customer Service Credit & Returns Rep attracts customers by answering product and service questions; suggesting information about other products and services. Process return orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requirements
- At least 6 months recent experience in customer service, call center, sales or a related field
- Previous experience in a job that required extensive phone communication and the ability to quickly extract needed information over the phone while using the computer.
- Previous RMA experience dealing with all aspects of issuing and processing returns and credits
- Experience using multi-phone line system.
- Experience using Microsoft Word, Excel and Access databases
- Previous work experience that involved alpha/numeric filing, basic math and organization
- Strong written and verbal communication skills and the ability to speak, write and read English fluently
- Excellent typing with minimum 40wpm and data entry experience
- Ability to sit and use the computer and telephone for an 8-hour workday
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance