Customer Service Credit & Returns Rep

The Customer Service Credit & Returns Rep attracts customers by answering product and service questions; suggesting information about other products and services. Process return orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requirements

• At least 6 months recent experience in customer service, call center, sales or a related field
• Previous experience in a job that required extensive phone communication and the ability to quickly extract needed information over the phone while using the computer.
• Previous RMA experience dealing with all aspects of issuing and processing returns and credits
• Experience using multi-phone line system.
• Experience using Microsoft Word, Excel and Access databases
• Previous work experience that involved alpha/numeric filing, basic math and organization
• Strong written and verbal communication skills and the ability to speak, write and read English fluently
• Excellent typing with minimum 40wpm and data entry experience
• Ability to sit and use the computer and telephone for an 8-hour workday

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance