Service Desk Associate

At Thryv, we're a team that lives by teamwork, respect, trust, and care for each other. We're looking for a Service Desk Associate to provide technical assistance and support to the company's internal team members.

Requirements

• Bachelor's degree (or international equivalent) or equivalent experience
• 2+ years of related experience
• Industry knowledge with an understanding of best practices and processes related to hardware and software troubleshooting
• Technical skills with the ability to utilize and provide support for industry related systems
• Customer service skills with the ability to set expectations, convey instructions, and share information
• Organizational and time management skills with the ability to pay attention to details and balance multiple priorities
• Communication skills, both written and verbal, with the ability to work effectively with others
• Ability to document end-user tutorials, team guidelines, and solution documents
• Ability to work remotely as part of a team, collaborating and building relationships across the team
• Proficient in the English language with the ability to read, write, and speak fluently

Benefits

• Private medical insurance covered by us
• Meal subsidy
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter