Digital Customer Experience Programs Manager
TigerConnectMexico City, State of Mexico, Mexico
Posted March 24, 2026
Full Time
About the Company
TigerConnect transforms healthcare with the industryâs most widely adopted clinical collaboration platform, accelerating productivity, reducing costs, and improving patient outcomes.
Job Description
TigerConnect is hiring a Digital Customer Experience & Lifecycle Systems Manager to scale digital-first & tech-to customer programs. The role will design & run lifecycle programs, in-app engagements, and knowledge content operations to drive product adoption and self-serve resolution across TigerConnect's customer base.
Requirements
- 3-5 years of experience in Digital CS, CS Ops, Customer Lifecycle, Marketing Ops, or Product Growth for a SaaS company.
- Hands-on expertise with Gainsight CS (Journey Orchestrator, health, rules) and Gainsight PX (targeting, in-app).
- Email orchestration/campaigns inside Gainsight or adjacent tools; community/academy integration to journeys.
- Comfort with data: segmentation logic, event/usage metrics, experimentation, dashboarding.
Benefits
- Comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family.
- Flexible Time Off program with extra days off to enjoy the things you love.
- Wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge).
- Savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance.
