Director, Customer Onboarding

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization.

Requirements

• Leadership and Team Management: Lead, mentor, and develop a high-performing Customer Onboarding team.
• AI & Process Optimization: Identify, implement, and manage AI and automation technologies to accelerate time-to-go-live and increase onboarding efficiency.
• Capacity Planning and Data-Driven Resource Management: Develop and implement capacity planning processes to ensure the team can meet current and future demand.
• Customer Project Delivery & Engagement: Oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance