Customer Service Representative

Customer Service Representative will help people in the community access financial solutions by building connections with customers, processing transactions, and providing exceptional in-store experiences.

Requirements

• Connect with customers to cultivate lasting relationships
• Review, validate, and process customer transactions with accuracy
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
• Build new business by completing daily call campaigns
• Assist in customer account management and collections by accepting payments and managing customer appointments
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system
• Cross brand training
• Enrollment in a Key Holder Program
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance
• Traditional 401(k) and Roth 401(k) Retirement plan
• Company-Sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits
• Free access to mental health resources
• Free access to exclusive discounts from nationwide and local retailers
• Paid time off