Customer Service Representative will help people in the community access financial solutions by building connections with customers, processing transactions, and providing exceptional in-store experiences.
Requirements
- Connect with customers to cultivate lasting relationships
- Review, validate, and process customer transactions with accuracy
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
Benefits
- Paid on-the-job training and a comprehensive new hire program
- Access to a robust learning management system
- Cross brand training
- Enrollment in a Key Holder Program
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance
- Traditional 401(k) and Roth 401(k) Retirement plan
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits
- Free access to mental health resources
- Free access to exclusive discounts from nationwide and local retailers
- Paid time off