As a Customer Support Engineer, you'll support customers in building out training, fine tuning, and inference solutions with Together AI, providing swift and effective solutions to complex technical challenges.
Requirements
- 3+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI or supporting a mission-critical API in SaaS
- Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
- Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
- Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
- Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
- Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.
Benefits
- Competitive compensation
- Startup equity
- Health insurance
- Other benefits
- Flexibility in terms of remote work