Customer Support Engineer (Inference), India
Together AIIndia
Posted March 10, 2026
Full Time
About the Company
Together AI is a research-driven artificial intelligence company on a mission to lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models.
Job Description
As a Customer Support Engineer, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert.
Requirements
- 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
- Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
- Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
- Familiarity with operating storage systems in HPC environments such as Vast and Weka
- Familiarity with inspecting and resolving network-related errors
- Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
- Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
- Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
- Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
- Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.
Benefits
- competitive compensation
- startup equity
- health insurance
- flexibility in terms of remote work for the respective hiring region
