Operations Manager - Corporate Lending

Operations Manager for Corporate Lending Team, overseeing operational aspects, ensuring efficient and high-quality service delivery, improving client satisfaction, and driving operational efficiency.

Requirements

• Experience in financial services; operations management, customer service, or a related role
• Strong knowledge of commercial /corporate lending products and services, including loans and account management
• Experience in managing teams and improving operational workflows
• Strong customer service orientation with the ability to manage escalations and complex client needs
• Effective communication and interpersonal skills to work with both internal teams and external clients
• Knowledge of financial services/ lending compliance and regulatory requirements
• Proficiency with lending systems, CRM software, and operational tools

Benefits

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts