Onboarding Team Lead

The Onboarding Team Lead owns the transition from sale to value, leading a small high-impact team responsible for getting new customers set up and successfully live as quickly and reliably as possible. The goal is to build momentum from day one, with a focus on execution, speed, quality, and early retention.

Requirements

• 6+ years of customer-facing experience
• 1 year of direct people management experience
• Ability to give clear, direct feedback and support rep development
• Strong prioritization skills
• Experience working in high-urgency, metrics-driven operational roles
• Ability to use data to improve conversion, reduce drop off, or increase throughput

Benefits

• Full Medical, Dental, and Vision Health Coverage
• 401(k) plan (non-matching)
• Unlimited vacation
• 9 company holidays including election day, and 1 personal volunteer day a year
• Company-paid Wellhub membership for fitness and wellness
• Dinner covered with Uber Eats + a stocked kitchen