IT Customer Experience Analyst

Join our IT team as an IT Customer Experience Analyst. This role involves providing technical support, customer service, and supporting critical IT infrastructure. We offer a supportive team environment, competitive benefits, and opportunities for growth.

Requirements

• Minimum of 4 years of experience in Desktop Support or a similar IT support role.
• Bachelor’s degree in Computer Science, Information Systems, or related field, or an equivalent combination of education and experience.
• Strong proficiency with Windows operating systems.
• Experience supporting VoIP phone systems and mobile devices (iPhone and Android).
• Experience working with IT ticketing systems.
• Familiarity with Dell business hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is a plus.
• Experience managing Active Directory and Group Policy.
• Working knowledge of Microsoft Office 365 Enterprise (Exchange, Teams, SharePoint, MFA).
• Experience with Freshservice or other IT Service Management platforms (ITSM).
• Excellent written and verbal communication skills.
• Strong troubleshooting and analytical problem-solving abilities.
• Meticulous documentation habits.
• Ability to work independently and collaborate effectively within a team environment.
• Industry certifications such as CompTIA A+, Network+, Security+, CCNA, or CCENT are preferred.

Benefits

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development and career advancement opportunities