Head of VIP

The Head of VIP is responsible for defining and executing Sway Gaming's global VIP commercial strategy, with a clear focus on revenue growth, high-value player acquisition, and long-term value maximization across all brands and markets.

Requirements

• Significant experience in a senior VIP / Commercial / Business Development leadership role within iGaming or a comparable high-value, data-driven consumer sector.
• Demonstrable track record of delivering revenue growth, increased player value, and strong commercial outcomes from VIP or high-value customer strategies.
• Strong understanding of online casino and sportsbook products, player behaviour, and VIP lifecycle management.
• Proven experience managing P&L, setting budgets, and reporting on commercial performance to senior stakeholders.
• Leadership experience building and managing teams focused on sales, account management, or VIP relationship management.
• Advanced analytical capability, comfortable working with BI/CRM tools to inform strategy, segmentation, and targeting decisions.
• Advance experience with building and overseeing Tiered VIP & Status programs for High-value customers across the globe.
• Excellent negotiation, communication, and stakeholder management skills, including experience managing external commercial partners.
• Fluent written and spoken English; additional European languages are considered an asset.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance