The Head of VIP is responsible for defining and executing Sway Gaming's global VIP commercial strategy, with a clear focus on revenue growth, high-value player acquisition, and long-term value maximization across all brands and markets.
Requirements
- Significant experience in a senior VIP / Commercial / Business Development leadership role within iGaming or a comparable high-value, data-driven consumer sector.
- Demonstrable track record of delivering revenue growth, increased player value, and strong commercial outcomes from VIP or high-value customer strategies.
- Strong understanding of online casino and sportsbook products, player behaviour, and VIP lifecycle management.
- Proven experience managing P&L, setting budgets, and reporting on commercial performance to senior stakeholders.
- Leadership experience building and managing teams focused on sales, account management, or VIP relationship management.
- Advanced analytical capability, comfortable working with BI/CRM tools to inform strategy, segmentation, and targeting decisions.
- Advance experience with building and overseeing Tiered VIP & Status programs for High-value customers across the globe.
- Excellent negotiation, communication, and stakeholder management skills, including experience managing external commercial partners.
- Fluent written and spoken English; additional European languages are considered an asset.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance