Customer Service Representative - Spanish & English Market
TranscomPorto, Portugal
Posted March 18, 2026
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
Join our team of passionate customer service professionals as a Spanish & English-speaking Customer Service Representative. You’ll be the voice of our clients, providing top-notch support and building strong customer relationships. Continuous development and growth opportunities.
Requirements
- C1 or native written and spoken proficiency in Spanish
- C1 or native written and spoken proficiency in English
- Availability to work full-time, 5 days per week, on a rotating schedule (including weekends)
- Strong verbal and written communication and interpersonal skills, such as empathy and listening
Benefits
- International and inclusive environment
- Continuous development through our internal learning platforms and external training
- Endless growth opportunities
- Permanent full-time contract with attractive salary and bonus system
- Paid training that will introduce you to the specifics of the job
- Additional benefits such as discounts at various retail store chains